10 Ways To Improve Customer Service
1. Stay in contact with customers on a regular basis. Offer
them a free e-zine subscription. Ask customers if they
want to be updated by e-mail when you make changes to
your Web site. After every sale, follow-up with the
customer to see if they are satisfied with their purchase.
This is a very simple way to improve customer service.
2. Create a customer focus group. Invite ten to twenty of
your most loyal customers to meet regularly. They will give
you ideas and input on how to improve your customer
service. You could pay them, take them out to dinner or
give them free products.
3. Make it easy for your customers to navigate on your
web site. Have a "FAQ" page on your Web site to explain
anything that might confuse your customers. Ask them to
fill out an electronic survey to find out how make your web
site more customer friendly.
4. Resolve your customers complaints quickly and
successfully. Answer all e-mail and phone calls within an
hour. If possible, you the owner of the business, personally
take care of the problem. This will show your customers
you really care about them.
5. Improve customer service by making it easy for
your customers to contact you. Offer as many contact
methods as possible. Allow customers to contact you by e-mail.
Hyperlink your e-mail address so customers won't have
to type it. Offer toll free numbers for phone and fax contacts.
6. Make sure employees know and use your customer
service policy. Give your employees bonuses or incentives
to practice excellent customer service. Tell employees to
be flexible with each individual customer, each one has
different concerns, needs and wants.
7. Give your customers more than they expect. Send thank
you gifts to lifetime customers. E-mail them online greeting
cards on holidays or birthdays. Award bonuses to your
customers who make a big purchase.
8. Always be polite to your customers. Use the words
your welcome, please, and thank you. Be polite to your
customers even if they are being irate with you. Always
apologize to your customers should you make a mistake.
Admit your mistakes quickly and make it up to them in a
big way.
9. Reward customers a point for every one dollar they
spend. Let's say customers can get a f.ree computer for 300
points. That means customers will spend $300 dollars on
your products and services to get enough points to get the
f.ree computer.
10. Build strong relationships with your customers. Invite
them to company meetings, luncheons, workshops or
seminars. Create special events for your customers like
parties, barbecue's, dances etc. This will make them feel
important when you include them in regular business
operations and special events.
Quote of the Day:
"It is the province of knowledge to speak, and it is the
privilege of wisdom to listen." -- Oliver Wendell Holmes,
Jr.
-------------------------------------------------------
Jeff Casmer is an award winning entreprenuer, keynote speaker,
and internet marketing consultant with sales over $25 million
dollars. His "Top Ranked" Earn Money At Home Directory gives
you all the information you need to start, maintain, and prosper
with your very own Internet Home Based Business
in the 21st century.
-------------------------------------------------------
| Subscribe to our FREE Tips and Tricks Newsletter with hundreds of money making tips and tricks. Subscribe to 24Hourwealth Streams of Cash Flow Newsletter and receive useful information to help you create wealth and make money working from home. We will also give you a free classified ad in our weekly newsletter going out to over 82,000 home business opportunity seekers.
($347 VALUE!)
|
Search for more "improve customer service" :
Earn Money at Home-
Earn Money Online
Earn Money Working From Home
-
Earn Money Working Online
Work at Home
-
Work From Home
Earn Money on the Internet
-
Earn Money
Home Employment
Copyright © 24hourwealth.com.Com
All Rights Reserved Worldwide.
"Improve Customer Service"
